Telecom
9232 Joor Rd.,  Baton Rouge, La 70818


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Samsung Sales and Service Baton Rouge
Phone:(225) 261-2666   Fax: (225) 262-1578
    Officeserv SVMI 
The SVMi Voicemail system is completely integrated with the Samsung Officeserv telephone system. This integration provides features that make the SVMi much easier to use than other voice mail systems.

Depending on the Officeserve system, The SVMI voicemail can be configured with 4, 8, 12, 16 or 20 ports. Hard drive systems can have virtually unlimited amount of mail boxes.

Some SVMI Features:

Auto Attendant: Auto Attendant allows all or some calls to be answered automatically. Prompts are recorded to suit your particular business and main greetings and prompts can  change  for off hours, and holiday answering.

Alphabetic Directory: Callers who do not know the extension number of the person they wish to speak to can connected by entering the first few letters of the persons name.

Voice Mail Transfer: Allows calls to be sent directly to mail boxes without ringing the users phone.

Direct Messaging/Quick Memo Easily leave a message for yourself or another person without calling the extension first.

Phantom Mailbox You may have mailboxes on the system that do not have associated stations. This is ideal for employees outside the office that need have  a mailbox on the office system.

Caller ID Compatible Caller ID information is saved with the message.

Multiple Language Support System and mailbox prompts can be individually set to a specific language. 12 languages are available.

Operator Access Callers may connect with an available operator any time by dialing 0.

Answering Machine Emulation: This feature allows mailbox owner  to monitor calls being left in the voice mail box using the speaker of your Officeserve phone set. It functions very much like screening a call on your home answer machine.

Date and Time Stamp Each message you receive will be stamped with the time and date of its arrival.

Message Notification When you have messages in your mailbox, you may be alerted at your cell phone, home phone or any other phone.

Personal Mailbox Administration mailbox owners may change settings for your mailbox any time you like. Personalize the greeting that callers will hear, your name, password and notification options.

Keyset Display: The Officeserv telephone set displays prompts from the voice mail system. An indication on your keyset tells you when you have new messages. Press one button to connect with your voice mail.

New / Old Selection When you access your mailbox you may chose to listen to either new or old messages.

Message Scan while retrieving messages.
Forward and Rewind Skip through a message.
Append Messages received in your mailbox 
Pause while listening to your messages.
Skip When listening to new messages, 
Message Undelete

Subscriber Administration: The system administrator can remotely create, delete, and/or modify subscribers including reset passwords record name, enter directory name, and record  mailbox greetings.






Samsung Officeserv Unified Messaging Systems


Customized  voicemails, email messages, and fax messages created, sent, received, tracked, synchronized, and archived. OfficeServ IP-UMS provides easy access to Voice, Fax, and E-mail messages from the Samsung telephone system mailbox and the Microsoft Outlook/Exchange mailbox, or a web client interface on any PC. Message Status(Read, Unread, New, Saved and Deleted) are kept fully synchronized between the telephone system mailbox and the Outlook mailbox. Samsung’s OfficeServ IP Unified Messaging System UMS merges it all through a robust unified messaging system ideal for small to medium size business. 

Scalability and Networking

OfficeServ IP-UMS is scalable up to 32 ports on the Samsung OfficeServ 7200 and 128 ports on the Samsung OfficeServ 7400, serving up to 1,000 subscribers. Officeserv UMS  can also operate as a centralized voicemail/messaging system for multiple sites that are  networked together using Samsung proprietary networking protocol, (SP-NET).

  • Samsung OfficeServ IP Unified Messaging Systems features
•    Web and Outlook Subscriber Services
•    Fully synchronized UMS
•    Single and efficient toolbar interface with Outlook gives employees one-stop control over multiple message formats.
•    Voicemails, emails and faxes are all labeled, routed, synchronized and stored per individual user preference.
•    Advanced text-to-speech capabilities allow users to dial into their mailboxes and have their email messages read to them by the IP-UMS server (in a choice of languages if required).
•    Incoming faxes can be received on the PC and documents can be faxed right from your desktop.
•    Administrators can log into a convenient web-accessed administration page and manage system changes remotely.


Auto Attendant

OfficeServ IP-UMS Automated Attendant can serve as a 24 hour receptionist, ensuring that calls are efficiently routed to the appropriate person or department. Callers may also dial another extension number, transfer to an operator, accessing pre-recorded and stored information, or connect to voicemail box. Flexible management options let you easily create new professional greetings or call queue messages using pre-recorded wav files. OfficeServ IP-UMS also allows changes to Auto Attendant configuration, routing options, and destinations settings to be easily made from the browser based administration page. New Greetings may also be created by typing in your new greeting and the Text-to-Speech engine will read out the message for you. 

Text-to-Speech (TTS)

Officeserv UMS Text-to-Speech capabilities allow users to dial into their mailboxes and have their email messages read to them by the OfficeServ IP-UMS server. TTS reads the sender's name and subject, and you can choose to listen to the e-mail content.

Desktop faxing

Send and receive faxes from your PC with no more dedicated lines, fax modems, fax machines and no more waiting time! Fax on Demand - Frequently requested documents such as price lists and order forms can be stored in your Messaging Server's memory for callers to easily download on to their own fax machine freeing up valuable resources to perform other tasks.

Easy Management

Administrators and users log into a convenient web-accessed administration page and manage system changes remotely - including programming personal greetings, find me and follow me routing and call routing modifications for the built-in auto attendant.

Personalized Voicemail

With the aid of either voice instructions or the screen prompts on the OfficeServ handset LCD screen Samsung OfficeServ Voicemail  puts the user in control. Employees can easily navigate Samsung OfficeServ Voicemail, record their own personal greetings they are alerted to new messages via a message waiting lamp,  the LCD screen of their OfficeServ handset, cell phone or pager.  Samsung OfficeServ Voicemail goes one step further, allowing users to intelligently route callers with different greetings and employing call routing based on time of day, day of week, caller ID and Direct Dial Inward (DDI).